FAQ
Welcome to Carly’s Frequently Asked Questions. You can browse our FAQs below, or use the search bar above to find the topic you are looking for. If you are unable to find an answer to your question, please reach out to our customer service team at subscribe@carly.co for more information.
Is Carly car subscription right for me?
What do I need to be aware of when applying for a subscription?
What do I need to know if I subscribe?
Where can I review the Carly Subscriber Terms and Conditions and other Policy documents?
Is Carly car subscription right for me?
How does a Carly Car Subscription work?
When would a Carly Car Subscription make sense?
What is the minimum number of days I can subscribe to a Carly car for?
How much notice do I have to give before ending my subscription?
Are there different subscription periods I can choose?
What is included in a Carly subscription fee?
What are the benefits of a Carly Car Subscription?
How is a Carly Car Subscription different to car sharing or renting a car?
How is a Carly Car Subscription different to buying or leasing a car?
How does car subscription compare to saving up and purchasing a car?
How does car subscription compare to a car loan?
How does car subscription compare to a car lease?
How does a Carly Car Subscription compare to other car subscription services?
Does Carly cater for business customers?
Does a Carly Car Subscription provide any tax benefits?
What do Carly subscribers have to say?
What do I need to be aware of when applying for a subscription?
How do I apply for a Carly Car Subscription?
What types of vehicles are available?
Are the vehicles brand new or used?
What is included in a Carly subscription?
What subscription plans are available?
What sort of driver licence do I need to hold?
Is there an age limit?
What information will I need to provide if I want to subscribe?
How much does a car subscription cost?
What is the minimum subscription period?
How are my subscription payments processed?
Do I need to pay a security deposit?
Do I need to pay a membership, establishment or application fee?
How do I calculate my payments based on an advertised weekly rate?
How many free kilometres are included?
How far ahead can I book a car? Why is it that I am not allowed to book in advance?
Once my subscription is approved how long do I have to wait before I can collect the car?
Is insurance included?
Do I need to pay anything if I use more than my included 30 day free kilometre allowance?
Are there any upfront costs beyond the subscription fee?
Do I need to arrange a toll tag before I collect the car?
Can a vehicle be delivered to me or do I need to go and collect it?
Do I have to pay anything if the vehicle is damaged?
Are there any additional costs or fees I need to be aware of?
What do I do if I have technical difficulties subscribing?
What do I need to know if I subscribe?
How do payments and billing work?
Who can drive the subscribed vehicle?
How can I Switch vehicles?
How are tolls, fines and traffic infringements managed?
If the vehicle has a petrol or diesel engine, what fuel type and grade do I fill it up with?
Is servicing and maintenance included in my subscription fee? Is there anything that is not?
What happens if the vehicle is damaged or is involved in an accident whilst I am subscribed to it?
When the vehicle is returned at the end of the subscription period, how does Carly determine fair wear and tear?
Is roadside assistance included?
Are there any things I cannot use the vehicle for?
Is there a GPS or other telematics device fitted to vehicles?
What fees do I need to be aware of?
How do I cancel my subscription?
Can anyone other than the subscriber collect the vehicle?
What do I need to take with me to collect the vehicle?
What do I need to do before returning the vehicle at the end of my subscription?
Why might my subscription be cancelled?
Why might my subscription be terminated?
Where can I review the Carly Subscriber Terms and Conditions and other Policy documents?
Where can I review the Subscriber Terms and Conditions?
Where can I review the Website Terms and Conditions?
Where can I review the Privacy Policy?
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